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Customer Support Process Coordinator

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Posted By: Polytec Personnel
Address:
Contact:
Date Posted: 8th Oct 2008
Salary: £neg
Location: Cambridge
Reference Code: 20956
Views Since Posting: 114
Full Description:

Our clients are looking for a customer support process coordinator to coordinate team activities to ensure effective and efficient team working, which satisfies the requirements of both customers and distributors.

Key responsibilities include:

- Coordinating the completion of Engineer Visit Records (EVRs) and ensuring reconciliation with other Customer Support Documentation.
- Coordinating Product Upgrade Process Implementation and Database Recording in conjunction with the appropriate Customer Support Team (CST) managers.
- Coordinating Service Bulletin Distribution and Database Recording in conjunction with the Technical Publications department.
- Assisting the Response Team to respond to enquiries from internal and external customers.
- Coordinating Concessions Notes implementation and Database Recording.

The successful candidate will have good customer service skills, and have experience in process and quality management. Proven experience of coordinating activities with customers is essential, as are excellent communication skills, strong organisation and administrative skills, and a high level of computer literacy.