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Customer Support Engineer - EMEA
This job has expired, and cannot be applied for.
- Posted By: Polytec Personnel
- Address:
- Contact:
- Date Posted: 8th Oct 2008
- Salary: £neg
- Location: Cambridge
- Reference Code: 20494
- Views Since Posting: 116
- Full Description:
Our clients are looking for a customer support engineer to join their existing technical team providing support for their European, Middle Eastern & African regions. Support activities can take many forms including network debugging, software/hardware fault resolution, customer training or application development. This role will involve working with their support teams worldwide & hence will require extensive travel.
Main Duties & Responsibilities
- Provide all levels of technical support both pre and post sales- Support software and mechanisms- Maintenance and installation of 3rd party solutions and systems- Reporting fault verification and debugging- Application development and debugging- Technical training of customer staff- On-site support for customers as required- Produce and manage documentation as required
Key Qualifications, Skills & Experience
ESSENTIAL:
- Experience in a demanding customer-facing role.
- Solid knowledge of the Linux OS, for servers and embedded systems
- Understanding of principles of TV over IP using unicast and multicast mechanisms
- Knowledge of HTML & JavaScript, and application development
- Experience of network infrastructure and technologies, including DHCP.
- Good verbal/written communication skills
DESIRABLE:
- Educated to degree level within Electronic Engineering
- Knowledge of various MPEG standards
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