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• Cambridge
• Posted 3rd Feb 2012
• 
• Posted by: Polytec Personnel
• Salary: £negotiable
• Job Type: Permanent
• Address: Orwell House
  Cowley Road
  Cambridge
  CB4 0PP
  
• Reference: 24418
• This job has been viewed 52 times since it was posted.

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Job Description

This role involves 50% travel for 2-3 weeks at a time therefore candidates must be able to travel abroad unrestricted.

Our client is looking for a well-motivated Commissioning/Technical Support Engineer to work alongside their existing Commissioning Engineer to support its products and systems, both from Cambridge and in the field. This role will suit a candidate committed to customer satisfaction, wanting customer-facing responsibility but also has the ability to maintain a firm technical grasp of the products and the potential causes of failure. The commissioning aspect of the work involves the same skills but also demands travel and self-reliance. When not engaged in support or commissioning, the individual will assist in the production department, maintaining a technical knowledge of the products.

Work Profile

The role is made up of a number of components. Combining all the roles will demand organisation, careful scheduling and prioritisation, The three main components are handling customer support by telephone/fax/email, commissioning systems, and assisting where needed in the production (and other) departments as appropriate. Customer support demands a good telephone manner, good communications and problem solving/decision making ability. It is anticipated that field based commissioning/training will be about 50% of the job with trips lasting 2-3 weeks. Destinations predominantly North and South America, Asia, The Middle East and Europe.

Academic Qualifications

Good electrical, mechanical and software skills with ability to work confidently and self sufficiently with attention to detail. In house and field training will be provided

Experience Required

The ideal candidate will have experience in roles that demonstrate the skills of successful technical support. Ideally this should cover electronics, mechanics and software. Candidates must be fully computer literate and be prepared to travel unrestricted on a regular basis.